Job Details

December 4, 2017
GTA / Other
Full Time
2 Years
High School or Less

Loss Prevention Agent- 2 positions - Toronto and Calgary markets

Loss Prevention Agent

Reporting directly to the Zone Loss Prevention Manager with dotted-line responsibility to the Store Manager, the Loss Prevention Agent is responsible for reducing inventory losses due to internal theft, shoplifting and paperwork errors.

Primary Responsibilities:

** This job posting is for 2 open positions - Toronto and Calgary markets

External Theft Prevention

  • The identification, prevention and apprehension as required of shoplifters in accordance with Michaels Loss Prevention Agent Training.

Loss Prevention Awareness

  • Conduct training sessions for all store associates on the ways to identify and prevent losses due to shoplifting, employee theft and paperwork errors.

Physical Security Standards

  • Conduct monthly facility inspections ensure all burglar/fire alarm systems, exterior and interior entry/exits, fire extinguishers and C.C.T.V. are functioning safely and properly.

Internal Theft

  • The identification of employee theft and investigation as directed by the Zone Loss Prevention Manager.

Accident/Incident Investigations

  • Document and communicate to the appropriate parties any incident, injury or illness related to the store.

Emergency Procedures

  • Assist in all emergencies as required

Customer Service

  • Ensures the highest level of customer service for all associates at all times.


  • Maintain the department’s code of conduct and confidentiality.
  • Conduct any other duties as requested by the Zone Loss Prevention Manager.

Job Requirements:

  • Retail Loss Prevention experience is a must.
  • Must understand the importance of shrinkage and margin control.
  • Communication skills are needed to effectively interact with customers, store associates and management.
  • Must be at least 18 years of age.
  • High school education or equivalent in order to read and write, and perform basic math functions.

Job Type: Full-time

Salary: to be discussed

Job Location:

  • The 2 Locations (Toronto, Calgary)

Required education:

  • High school or equivalent

Required experience:

  • Retail Store Loss Prevention: 2 years

Required license or certification:

  • Valid Provincial Security Guard License required

Please email resumes to