Job Details

February 7, 2018
2018-03-07
Other
Food Services / Hospitality
Full Time, Seasonal/Temp
$15.5
1 Years
High School or Less, Trade Certificate
4

Guest Services Agent

There are many reasons to work for us such as:

  • We believe in working hard and having fun.
  • We have a friendly atmosphere.
  • This is a full time position with 35-40 hours per week. Part time positions are also available.
  • We offer a competitive wage starting at $15.50/hr. with a bonus program.
  • Full Medical, Dental, and Vision Benefits after 6 months for full time employees.
  • Discounts at all of our sister properties, referral bonus of up to $500, discounts in F&B, gym, ski hill, and enterprise car rental.
  • There is room for advancement in our company.
  • We provide fully furnished subsidized shared accommodation with free internet and cable at only $15 per day.

 

Some of the job duties include but are not limited to:

  • Greet customers, listen and respond with appropriate action.
  • Provide accurate information on local attractions.
  • Complete the registration, check-in, and check-out procedures.
  • Accept payments and ensure accurate billing.
  • Promptly answer the phones using positive and clear English communication.
  • Input information in property management system.
  • Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues.
  • Fields guest complaints.

 

The requirements:

  • Ability to effectively deal with internal and external customers.
  • Ability to resolve conflict.
  • Can read, listen and communicate effectively in English, both verbally and in writing.
  • Excellent attention to detail.
  • Must have 1-2 yrs., previous customer service experience.
  • Completion of high school.
    • Must be available to work any time on any day.

Interested applicants can submit their resume to hr@clique.ca