Job Details

August 9, 2017
Admin / Customer Service
Part time
College, University

Account Manager

If you’re enthusiastic, self-motivated, and have a genuine interest in customer service and the pet industry, you’ll enjoy a career at Northern Biscuit Bakery. We’re looking for a friendly, ambitious addition to our team to assist with a variety of important tasks. Our employees have names, not numbers. We still have pizza days for staff birthdays and we like to laugh a lot. This keeps us creative and fresh. The more fun we have, the less work is ... well ... work. We strive to craft our products in the most efficient way possible, while leaving plenty of room for smiles and big ideas.



  • Deliver exceptional customer service
  • Answer telephone in friendly and professional manner
  • Field phone calls and emails and take messages accordingly
  • Effectively communicate and collaborate with team members
  • Provide informed and accurate information to customers
  • Packing direct orders and orders from online store
  • Assist with office administration duties: filing, data input, sending and receiving mail, running errands, maintaining clean office space, etc
  • Assist with marketing duties as requested: trade show planning, social media
  • Assist with sales duties as requested: special events/tradeshows, in-store demos, product deliveries, sales calls, etc




  • Availability of 35 hours/week
  • Access to own vehicle and valid driver’s license
  • Motivated, reliable, and hard-working
  • Exceptional customer service skills
  • Good command of the English language – both written and verbal
  • Working knowledge of MS Office, internet, and social media platforms
  • Strong attention to detail and excellent organizational skills
  • Ability to think critically and work independently
  • Strong communication and interpersonal skills, team-player
  • Strong desire to learn and improve
  • Previous customer service experience
  • Previous sales experience an asset
  • Knowledge of/interest in social media for business
  • Previous education/experience in marketing an asset


This is a part-time position with the opportunity for full-time hours depending on performance. Wage dependent on experience and qualifications.

We thank all candidates for their interest; however, only candidates selected for an interview will be contacted.

Please send resume and cover letter to Lindsay Gowan at